Better Business Bureau Issues 2nd Warning Against JustFly.com
Wednesday, May 25, 2016
The agent has racked up over 250 complaints with BBB, which earned it an F rating and generating an investigation that appeared in the New York Times.
This is the second warning that the BBB has issued after issuing their first one last summer .
Some of the complaints are as follows:
- Differences in the quoted price as opposed to what is actually charged on the consumer’s credit card after booking.
- Mistakes being made by booking agents, such as the name and spelling of the passenger’s name. Adjustments to the booking result in significant fees to the consumer from both the airline and JustFly.com.
- Differences in the time and date of travel from the original booking.
- Lack of email booking confirmations as promised.
- Reports of being on hold for excessive periods of time when calling into the customer service department. Some have reported being cut off after long waits.
- Being charged more for a cancellation fee than was originally quoted.
False Addresses
JustFly.com has claimed to have addresses in Sumerside, Prince Edward Island and Rocky Hill, Connecticut but neither appears to be an actual location.
Due to the volume of complaints to BBB against the online travel site. JustFly.com is now being handled by the BBB.
The BBB offers the following advice when booking online travel:
- Start your research at bbb.org. Read complaints and reviews from previous customers.
- Buy directly from the airline, hotel, or cruise line, or use a local travel agency or well-known aggregator with a good BBB rating.
- Look for the seal to find BBB Accredited Businesses that are committed to trust. Be wary of claims of enormous savings, “best deal” guarantees, and any statement you cannot verify prior to making a purchase.
- When doing business with a travel agency for the first time, check to see if they are a member of a recognized association such as the American Society of Travel Agents in the United States or the Association of Canadian Travel Agencies in Canada.
- Double check all details such as travel dates, itineraries, destinations, and travelers’information before confirming payment, as you may be charged for amendments.
- Pay by credit card so you have additional protections if there is a company error.
Related Slideshow: Oregon Business Rankings in US
See how Oregon stacked up against the other states in the U.S.
Related Articles
- PSU President Wiewel’s Consulting Business is Unique Among University Presidents
- Price Fluctuations Threaten to Drive Marijuana Growers Out of Business
- Portland Winterhawks: “Daylight Classics” Good for Business, Good for Record
- Portland State Business Accelerator Wins Top Honors for Tech Startups
- PSU Students React to President’s Compensation and For-Profit Business
- Quintana Galleries Closing Its Doors After 42 Years of Business
- SBA is Accepting Nominations for 2016 Small Business Week Awards
- Saul Kaplan: Stop Treating Business Model Innovation As Change Management
- Revenue Down 30 Percent Since Street Closures, Old Town Businesses Say
- Portland Set to Host International Cannabis Business Conference
- Portland Ranks Poorly for Women Owned Businesses
- PCC SBDC Head Wins State Small Business Award
- OTBC’s $100K Startup Challenge Assists Small Business Startups
- Organize + Energize: How Organized Was Your Business This Year?
- Portland Apparel Lab: Business Accelerator for Fashionistas
- Portland Business Alliance Accepting Applications for Small Business Program
- Portland Business Alliance Supports Banning Criminal History Check Box on Job Applications
- Portland Business Alliance Releases Economic Check-Up
- Portland Business Alliance Looks at PDX as a Startup Hub on Wednesday
- Scott Bruun: Does Portland Really Want Your Business?
- Should Marijuana Business Ownership Be Limited to Oregon Residents?
- State Approves New Guidelines For Smarter Business Purchasing
- Startups Become Shrinking Portion of Oregon Business
- Small Business Profile: The Portland Rock Gym
- The 14 Biggest Business Stories of 2014
- The 15 Biggest Business Stories of 2015
- Why Strip Clubs Should be Treated Like Any Other Business
- What Landlords Should Know Before Renting to a Marijuana Business
- The Five Types of Businesses With Most Complaints in Oregon
- Small Business Profile: The Outdoor Project
Follow us on Pinterest Google + Facebook Twitter See It Read It