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slides: By The Numbers: How Oregonians Rate Their Healthcare Providers

Wednesday, July 29, 2015

 

Hundreds of thousands of Oregonians receiving health care under the Oregon Health Plan have rated their respective local Coordinated Care Organization (CCO) in both a 2013 and 2014 customer satisfaction poll by the Oregon Center for Public Policy (OCPP). Needless to say, certain CCOs appear to be satisfying their customers more than others. 

See Slideshow Below: How Oregonians Rate Their Healthcare Providers

A CCO is essentially a network of diverse types of health care providers that work together within a community for people who possess Medicaid (under the Oregon Health Plan). In Oregon, CCOs range in size and in practice, with shifting emphases on health care support based on local issues. 

The OCPP report shows both adult and child approval percentages for eight different categories including how well their doctor communicated to the quality of their health plan. GoLocalPDX averaged these approval percentages to determine the CCOs where customers were the most and least satisfied overall in 2014. 

 

Related Slideshow: By The Numbers: How Oregonians Rate Their Healthcare Providers

A report from the Oregon Center for Public Policy shows how Oregonians rated their individual CCOs (Coordinated Care Organizations) in 2014 based on percentages of total customers who were satisfied with their service.  The report shows both adult and child approval percentages for eight different categories including how well their doctor communicated to the quality of their health plan. GoLocalPDX averaged these approval percentages to determine the CCOs where customers were the most and least satisfied overall in 2014. 

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#16: Umpqua Health

Umpqua Health Alliance

2014 Adult rating: 65.5

2014 Child rating: 68.8

2014 Overall rating: 67.2

Incorporates: Douglas County

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#15: Western Oregon

Western Oregon Advanced Health

2014 Adult rating: 63

2014 Child rating: 73.3

2014 Overall rating: 68.2

Incorporates: Coos and Curry Counties

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#14: PacificSource

PacificSource Community Solutions - Central Oregon

2014 Adult rating: 65.8

2014 Child rating: 73

2014 Overall rating: 69.4

Incorporates: Deschutes, Cook, and Jefferson Counties

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#13: Columbia Pacific

Columbia Pacific CCO

2014 Adult rating: 66.6

Child rating: 72.1

2014 Overall rating: 69.4

Incorporates: Clastop, Tillamook, and Columbia Counties

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#12: Cascade Health

Cascadia Health Alliance

2014 Adult rating: 67.1

2014 Child rating: 72

2014 Overall rating: 70

Incorporates: Klamath County

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#11: Trilliam Community

Trillium Community Health Plan

2014 Adult rating: 64.9

2014 Child rating: 76

2014 Overall rating: 70.5

Incorporates: Lane County

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#10: EOCCO

Eastern Oregon Coordinated Care Organization

2014 Adult rating: 68

2014 Child rating: 73 

2014 Overall rating: 70.5

Incorporates: Baker, Gilliam, Grant, Harney, Lake, Malheur, Morrow, Sherman, Umatilla, Union, Wallowa, Wheeler Counties

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#9: Yamhill Community

Yamhill Community Care Organization

2014 Adult rating: 64.6

2014 Child rating: 77.1

2014 Overall rating: 71

Incorporates: Yamhill, parts of Marion, Clackamas and Polk Counties

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#8: All Care CCO

All Care CCO

2014 Adult rating: 68.5

2014 Child rating: 73.9

2014 Overall rating: 71.2

Incorporates: Josephine and Jackson Counties

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#7: Health Share

Health Share of Oregon

2014 Adult rating: 71.3

2014 Child rating: 72.5

2014 Overall rating: 71.9

Incorporates: Clackamas, Multnomah, and Washington Counties

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#6: FamilyCare

FamilyCare

2014 Adult rating: 67.1

2014 Child rating: 77

2014 Overall rating: 72.1

Incorporates: Clackamas, Multnomah, Washington, and parts of Marion County

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#5: PrimaryHealth

PrimaryHealth of Josephine

2014 Adult rating: 68.1

2014 Child rating: 77.3

2014 Overall rating: 72.7

Incorporates: Josephine and parts of Douglas County

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#4: PacificSource

PacificSource Community Solutions - Columbia Gorge

2014 Adult rating: 70.1

2014 Child rating: 75.9

2014 Overall rating: 73

Incorporates: Hood River and Wasco Counties

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#3: Intercommunity

Intercommunity Health Network CCO

2014 Adult rating: 67.9

2014 Child rating: 79

2014 Overall rating: 73.5

Incorporates: Benton. Lincoln, and Linn Counties

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#2: Jackson Care Connect

Jackson Care Connect

2014 Adult rating: 69.9

2014 Child rating: 78.3

2014 Overall rating: 74.1

Incorporates: Jackson County 

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#1: Willamette Valley

Willamette Valley Community Health (WVCH)

2014 Adult rating: 72.1

2014 Child rating: 78.3

2014 Overall rating: 75.2

Incorporates: Polk and Marion Counties

 
 

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